Existing customers

Home guide
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Take a look at our frequently asked questions across a series of areas from help with your boiler to caring for your garden.    
Warranty and cover
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For the first two years after completion your new home is covered by your two-year Bovis Homes warranty. In addition, the NHBC 10 year warranty also runs from your completion day.  
Contact Customer Care
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If you have a query about your home or development or would like to raise any issues regarding the quality of your home, our regional Customer Care teams are on hand to offer advice and support.
 
Out of hours emergency
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The out of-hours service has professional tradespeople on call 24 hours a day, 365 days a year which covers emergency situations in the rare event that your property is left without power, water, or heating.
 
Home owner manuals
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Download both part 1 and part 2 of the Home Owner’s Manual, which covers everything from buying, to living, in your brand new Bovis Home.  
Log in to My Bovis Home
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Complaints procedure
We strive to deliver a quality home and service to all of our customers, all of the time. If, for any reason, we haven’t done that, we want to know why – and we want to put things right.